Watch our step-by-step video guides to learn how to submit your refund request.
The 10-digit can be found at:
Login to the consumer portal by scanning the QR code using TNG eWallet app. Go to consumer portal.
Watch the video above to submit your refund request.
We're committed to making your refund experience as smooth as possible. Please take note of the following guidelines:
Refund requests are typically processed within 14 to 30 days from the date of submission.
Depending on the nature of your request, we may ask you to provide supporting documents to help us complete the process.
For refund requests involving lost or stolen Touch 'n Go cards, the refund amount will be based on the card balance available on the date the refund form is submitted.
To ensure a smoother experience, please link your card to your KYC-verified Touch 'n Go eWallet.
If you require further assistance, our team is ready to support you:
Click "Chat With Us" on the Touch 'n Go main website